Stop interrupting patients at the front desk to answer a ringing phone.
When your receptionist is processing a HICAPS claim or welcoming an anxious patient, putting callers on hold costs you $245+ new patient bookings. Ruby answers overflow and after-hours calls on the first ring, checks practitioner availability in Cliniko, Halaxy, or Timely, and books the appointment.
Front desk is busy checking out a patient at the HICAPS terminal (Line 2 overflows to Ruby)
“Hi, I am new to Bondi Junction and looking to book a check-up and scale & clean this week. Do you accept Bupa on the spot with HICAPS?”
“Welcome to Harbour Dental Studio! Yes, we process Bupa and all major Australian health funds on the spot via HICAPS. Our New Patient Check-Up, Scale, Clean & X-Rays is $245 inc. GST (or no-gap for eligible Bupa members). Dr Sarah Lin has 4:15 PM open this Thursday—would that suit you?”
Respects practitioner appointment lengths, emergency blocks, and deposit rules.
01. 100% Onshore Sydney Data Residency
Patient audio and transcripts never leave Australia. Everything is encrypted at rest in AWS Sydney (ap-southeast-2) under the Privacy Act 1988 (Cth).
02. Strict Non-Clinical Guardrails
Ruby never diagnoses or gives clinical medical advice. She follows your exact non-clinical intake script and warm-transfers urgent post-op or swelling calls straight to your practice manager.
03. HICAPS, Medicare & Rebate Fluency
Pre-trained on Australian clinic terminology: Bupa/Medibank/HCF preferred provider questions, EPC/CDM GP referrals, DVA cards, and CDBS child dental eligibility.