On the tools or under a house? Ruby books the job before they ring the next tradie on Google.
Homeowners with a burst pipe or dead switchboard don't leave voicemails—they hang up and call the next Google Maps listing. Ruby answers on the first ring in natural Aussie English, checks their postcode, quotes your callout fee, and pushes the booked job straight into ServiceM8, Tradify, or SimPRO.
Under a house in Mount Martha when a burst pipe call rings
“G'day, the braided flexi-hose under our kitchen sink in Mount Martha just split. I've turned the front meter tap off—can someone get here this arvo?”
“Good work getting the front mains off! Mick has an emergency slot in Mount Martha today between 3:30 PM and 4:30 PM. Our $110 inc. GST callout is waived when you go ahead with the repair. Lock that in for 42 Dominion Rd?”
How much work hits your voicemail while you're on the tools?
Across 400+ Australian trade businesses, 45% of unanswered inbound calls are genuine local homeowners ready to book. Move the sliders to see what those missed calls cost your van every month.
Even if Ruby only saves one single job a month while you're driving on the Monash or under a house, she pays for her entire monthly subscription twice over.
Ruby doesn't just take a message—she qualifies the job like a seasoned office manager.
01. Safety Triage & Emergency Escalation
For burst pipes or gas smells, Ruby instructs the caller to isolate the front mains tap or gas meter first, then warm-transfers urgent jobs straight to your mobile with a 5-second whisper summary.
02. Postcode & Suburb Run Filtering
Stop wasting 15 minutes talking to callers 45km outside your territory. Ruby checks their suburb against your approved postcode list before offering a morning or afternoon van window.
03. Upfront Callout Fee Agreement
Tyre-kickers get filtered out politely. Ruby states your exact daytime or after-hours callout fee (e.g. $110 inc. GST) and confirms the homeowner agrees before booking the calendar slot.